Frequently Asked Questions

Watch Salem Media allows you to watch special Salem Media events, music, interviews, and more through on-demand video and DVD.

Some videos are free to watch on-demand and others need to be purchased.

 

Our Policy

There are no refunds once your credit card is charged. If you don’t see your question answered here, please contact Customer Support.

 

Frequently Asked Questions

Click on the question for an answer:

How do I watch videos that are not for free?

What do I get with my purchase?

What if I want to buy the DVD after purchasing the on-demand video?

How long will it take to ship my DVD after purchasing?

How am I billed for my purchase?

Is this a recurring membership or a one-time purchase?

How do I cancel?

I can’t remember my password, what do I do?

May I share/distribute/display my DVD or on-demand access to others?

How do I contact someone with questions I have about my purchase?

 

How do I watch videos that are not for free?

  1. Pick a Video: Click on the video you would like to watch.
  2. Choose a Viewing Option: Make a selection of watching On-Demand, DVD Video, or both.
  3. Complete Purchase: Create an account (one-time) and then complete the purchase of the viewing option you selected.
  4. Enjoy the Event: Watch the video On-Demand on this website or using your DVD player at home (when you purchase a DVD).

Back to top

What do I get with my purchase?

On-Demand Video: You will gain access to stream the on-demand video you purchase. You may login as often as you like to watch the video as many times as you like. There is no download option for saving the video to your computer.

DVD Video: You will be shipped a DVD copy of the video you purchase.

On-Demand + DVD Combo: You will gain access to stream the on-demand video and will be shipped a DVD copy of the video you purchase.

Back to top

What if I want to buy the DVD after purchasing the on-demand video?

There is an option to buy an additional DVD directly below the on-demand video you originally purchased.

Back to top

How long will it take to ship my DVD after purchasing?

Please allow 2-3 business days for your item to be processed. Shipping usually takes up to 7 business days (if within the contiguous US).

Back to top

How am I billed for my purchase?

Your credit card will be charged when making your purchase. You will be able to see your charge/invoice in your Account area on this website. A downloadable PDF of your invoice will be available in your Account area under “Purchase History”. There are no refunds once your credit card is charged.

Back to top

Is this a recurring membership or a one-time purchase?

This is only a one-time purchase for all product types. You will not be billed again.

Back to top

How do I cancel?

There is nothing to cancel. This is a one-time purchase. There are no refunds once your credit card is charged.

Back to top

May I share/distribute/display my DVD or on-demand access to others?

No. Your DVD and on-demand access to our videos are for your personal and non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products obtained from this website without our prior written consent.

Back to top

I can’t remember my password, what do I do?

Go to the Login Page and click on “Forgot Password”. You will then enter your account username or email address, and an email will be sent you that will have a link that will allow you to reset your current password. ATTENTION: Be sure to use a strong password because some personal information is stored and can be seen from your Account area. If you have trouble resetting the password you can contact Customer Support.

Back to top

How do I contact someone with questions I have about my purchase or using the website?

You can send us a message through Customer Support. You can also email us at support@watchsalemmedia.com.

Back to top